Please ensure you read our Terms & Conditions before making a payment. By making a payment, you are entering into a binding agreement with us and are deemed to be accepting our Terms & Conditions.

Section 1 - General
1a. Subletting
It is not permitted to sublet all or part of the villa to a third party – all persons residing at the villa must abide by the terms and conditions.

1b. Number of persons using the villa
We must be notified of each guests’ name on the booking form in advance. It is not permitted to allow other people (not named on the booking form) to stay at the villa or use the villa’s facilities without prior notice, which may be reasonably withheld. The number of persons using the villa must not exceed the maximum number (of adults & children) stated on the booking form. We reserve the right to ask the guests to leave if this condition is broken.

1c. Pets
Pets are not permitted at the villa.

1d. Termination
In the event of the guests’ non-conformance of all terms & conditions, or unsuitable conduct, causing disturbance to the neighbours, the accommodation agreement will be terminated immediately and guests will be required to leave the property on request.

1e. Access
During your stay we may need access to the property for various reasons, mainly maintenance issues (as mentioned in section 5 below). We reserve the right to access the property at any reasonable time during the booking but will endeavor to notify you prior to each visit where possible.

1f. Arrival/Departure
Check in time is Saturday between 3 and 5 pm. Departure time is before 10am on Saturday. If your arrival time is after 5 pm please notify us in writing.

Section 2 – Payment & Cancellations
2a. Payment in Advance
On booking, a deposit of 25% will be required to reserve accommodation. Bookings will be confirmed once the holding deposit is received. Payment for all bookings will be required in full, four weeks in advance of your arrival date. We can sometimes accept late bookings in which case the full amount should be paid immediately. We cannot allow access to the property without full payment being received as cleared funds by us.

2b. Cancellation and Refund Policy
8 weeks notice is required to avoid charge. Rent cannot be refunded once paid, unless we are able to re-let the property, in which case you will be reimbursed for the number of nights re-booked less an administration charge. Please put your cancellation in writing and email it to admin@villafirdaus.com. It is suggested that guests take out a cancellation policy in the event of any member of their party having to cancel their holiday as we will not be able to offer a refund.

2c. Damage deposit
A refundable security deposit of £250 is required. This will be included in your invoice and is to be paid when the rental balance amount is due. The security deposit covers the cost of any damage or breakages to the property and its contents, inside and outside, during your stay, excluding normal wear and tear. Judgement as to the condition of the property is left to the sole discretion of the owner. This amount, less any applicable claims (see 3b) will be returned to you within 7 days after your departure. Should the damages exceed the security deposit amount, you agree to pay the additional charges on demand.

Section 3 – Guest Responsibilities
3a. Smoking
We operate a strictly NO SMOKING POLICY. Smoking is not permitted on the property. If smoking has occurred in the villa during your stay we reserve the right to charge you for professional cleaning of the villa, plus vacant days while the property is aired.

3b. Damages, Breakages and/or Loss of items
It is the guests’ responsibility to take care of furniture and equipment provided at the property. Guests will be held accountable, and must pay for any damages, breakages or loss of items incurred by you or members of your party, or your visitors during your stay at the property. Replacement items must be of the same quality as the originals. Please notify us as soon as possible of any damages so that we may limit the cost and be able to replace any items for the next guest if you are unable to do so. Replacement of these items will be taken from the guests’ deposit.

3c. Keys
On departure please return all keys to our on-site Manager, Joao, by 10am unless alternative arrangements have been agreed upon. If any keys have been lost or are not returned, you will be charged with the cost of re-cutting a new set and changing locks on the property. Guests are not entitled to make duplicate copies of keys.

3d. Cleaning
The villa will have been cleaned to a high standard before your arrival. Please ensure that you leave it in an acceptable condition on departure. If, in our reasonable opinion, the villa is left in an unacceptable condition, you will be charged for the cleaning. Mid-week cleaning can be arranged on request, for your account.

3e. Laundry
Please ensure you leave all bed linen and towels at the property when you leave. We will arrange to launder these items. Please note that there will be an additional charge if any items are missing, badly soiled or damaged.

3f. Noise
Please be respectful to your neighbours and keep noise to a minimum. We reserve the right to evict troublesome and noisy guests staying at the villa.

3g. Belongings Left at the Property
After your departure, should we find that personal items have been left behind, you will be notified via e- mail. We will make every effort to return these items to you at your cost. Please note that after 2 weeks any items remaining will be disposed of, or donated to charity.

3h. Insurance
It is important that you have your own personal insurance, as you will not be able to make any claims via the homeowners insurance. You will also not be covered against loss or damage to personal items or injury to yourselves and any of your party members.

Section 4 – Utility Bills & Other Services
4a. Gas & Electricity
Additional charges may apply for excessive consumption of gas, electricity and water so please ensure that you turn off all heating and appliances when not in use and ensure that taps are not left running. Please note that any appliances i.e. televisions that you have altered must be reconfigured to their original settings on your departure (a charge will be made for televisions that require re-tuning).

Section 5 - Maintenance 5
a. Problems - Drains, Electrical, Gas and Appliances
Please notify our on-site Manager, Joao, immediately if you experience any problems and we will endeavor to solve them as quickly as possible. If Joao is not on the property, please call him on his cell phone +351 9634 28418. You will be liable for any damages or water leakages occurring as a result of misuse of equipment and pouring unsuitable items into drains (e.g. fat, oils, solids, hair, creams, etc). Please notify Joao as soon as possible of any maintenance issues so that we can limit the damage & cost.